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Authors (Last name first) (1-5 of 5)
Lowenstein, Michael W., 1942-
1
E-book
2011

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior


Lowenstein, Michael W., 1942- author.

Milwaukee, Wisconsin : ASQ Quality Press, 2011

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2
Book
1997

The customer loyalty pyramid


Lowenstein, Michael W., 1942-

Westport, Conn : Quorum, 1997

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Location Call no. Vol. Availability
 WATERFT BUSINESS  658.812 Low/Clp  AVAILABLE
3
Book
2001

Customer winback : how to recapture lost customers and keep them loyal


Griffin, Jill.
First edition
San Francisco : Jossey-Bass, [2001]

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Location Call no. Vol. Availability
 MELB  658.812 Gri/Cwh  AVAILABLE
5
E-book
2014

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications


Lowenstein, Michael W., 1942- author.
First edition
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014

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