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Authors (Last name first) (1-5 of 5)
Lowenstein, Michael W., 1942-
1
2011
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior
Lowenstein, Michael W., 1942- author.
Milwaukee, Wisconsin : ASQ Quality Press, 2011
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Electronic Resources
2
1997
The customer loyalty pyramid
Lowenstein, Michael W., 1942-
Westport, Conn : Quorum, 1997
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WATERFT BUSINESS
658.812 Low/Clp
AVAILABLE
3
2001
Customer winback : how to recapture lost customers and keep them loyal
Griffin, Jill.
First edition
San Francisco : Jossey-Bass, [2001]
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MELB
658.812 Gri/Cwh
AVAILABLE
4
2001
Customer winback : how to recapture lost customers and keep them loyal
Griffin, Jill.
1st ed
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Electronic Resources
5
2014
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications
Lowenstein, Michael W., 1942- author.
First edition
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014
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