Part I. Recognizing the value of organizational learning : Uncanny similarities: the Challenger and Columbia accidents -- Identifying organizational learning -- Part II. Analyzing the causes of the shuttle accidents : Structures for processing information -- Contractor relations -- Political and budgetary pressures -- Organizational culture -- Part III. Institutionalizing lessons about public organizational learning : The challenges of learning in public organizations -- Lessons from NASA about organizational learning
Summary
Organizational learning, especially in public organizations, is an idea that is often promoted but seldom studied in detail. This comparative study of two space shuttle accidents offers insight into organizational learningand what makes such learning difficult in public organizations
Bibliography
Includes bibliographical references (pages 217-226) and index