1. Case Study: URHere Co. -- 2. Vision and Goals -- 3. Change Management -- 4. Stakeholder Analysis -- 5. Core Process -- 6. Business Process Improvement -- 7. Facilitation and Business Process Improvement Methodology -- 8. The Case for Business Process Improvement -- 9. Tools for Business Process Improvement -- 10. Process Selection -- 11. Process Characteristics -- 12. Workflow Diagrams -- 13. Workflow Characteristics -- 14. Phase Gate One -- 15. Dreams of the Process -- 16. Process Measurements -- 17. Strengths and Weaknesses -- 18. Business Process Improvement Planning -- 19. Phase Gate Two -- 20. Assumptions and Rules -- 21. Improve the Process -- 22. Phase Gate Three -- 23. Implementation Plan -- 24. Phase Gate Four -- 25. Procedures -- 26. Audit -- 27. Phase Gate Five -- Appendix A. Structuring Your Workshop -- Appendix B. Workshop Tools -- Appendix C. Workshop Agendas
Summary
"This book employs the authors' ENGAGE methodology, which was developed from empirical research and bolstered by the results of actual client experience from hundreds of hours of facilitated workshop and multiple Business Process Improvement (BPI) activities to transition strategy to operations"--Provided by publisher
