Business intelligence competency centers : a team approach to maximizing competitive advantage / Gloria J. Miller, Dagmar Bräutigam, Stefanie V. Gerlach
Ch. 1. Introduction -- Ch. 2. Business intelligence in the organization -- Ch. 3. Primary functions of the business intelligence competency center -- Ch. 4. Planning a business intelligence competency center : using the information evolution model -- Ch. 5. Human capital -- Ch. 6. Knowledge processes -- Ch. 7. Culture -- Ch. 8. Infrastructure -- Ch. 9. Setting up and ensuring ongoing support -- Ch. 10. Cases from the field -- Ch. 11. Ten recommendations for a highly effective business intelligence competency center
Summary
Transform data into action for competitive advantage"The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical
