Limit search to available items
Book Cover

Title Key account management excellence in pharma & medtech / edited by Mike Moorman
Published New York, NY : Routledge, 2022
Online access available from:
ProQuest Ebook Central Subscription    View Resource Record  


Description 1 online resource
Summary "Key Account Management Excellence in Pharma & Medtech is designed to help life sciences practitioners develop and execute innovative and effective key account management (KAM) strategies and capabilities. Pharmaceutical and medtech companies are increasingly pursuing KAM in response to the rapid rise of large, sophisticated and complex healthcare provider and payer systems and groups. Those that invest the time to get KAM right will protect their business and grow with these rising customers. This book is groundbreaking in both its scope and its tailoring of leading KAM practices specifically for life sciences. The central theme is that "key account management is an organization-wide business strategy, not just a role or a sales-specific initiative." KAM is a strategy focused on providing unique offerings and value through an orchestrated, cross-functional, go-to-market model designed specifically to address the needs and engagement preferences of a unique segment of customers. The insights and practices shared in this book are designed to be a valuable reference at every stage of the KAM journey. The book has been designed to facilitate a common language and deep understanding of KAM issues and leading practices organization-wide-particularly for life sciences leaders, account managers and cross-functional team members responsible for building, transforming and supporting their organization's KAM strategies and capabilities"-- Provided by publisher
Bibliography Includes bibliographical references and index
Notes Mike Moorman is a Principal at ZS and leads the firm's key account management practice. Mike founded ZS's B2B commercial strategy and transformation practice and is a recognized expert in his field. He has worked globally and with more than 50 B2B organizations across 12 industries. Mike serves on the Board of Directors and the Research Advisory Board for the Strategic Account Management Association, and is an Adjunct Lecturer on Sales Strategy at Northwestern's Kellogg Executive Program. Mike has authored more than 60 publications and has been cited in leading publications including Harvard Business Review, Financial Times, The Wall Street Journal, IndustryWeek, USA Today and Selling Power
Description based on print version record and CIP data provided by publisher; resource not viewed
Subject Customer services.
Marketing -- Key accounts.
Medical supplies industry.
Pharmaceutical industry -- Management.
BUSINESS & ECONOMICS / Customer Service
Customer services.
Marketing -- Key accounts.
Medical supplies industry.
Pharmaceutical industry -- Management.
Form Electronic book
Author Moorman, Mike, editor.
LC no. 2021052411
ISBN 1000573354