Ch. 1. Defining Case Management: A Theoretical Framework -- Ch. 2. Areas of Case Management -- Ch. 3. Case Studies Across the Continuum of Care -- Ch. 4. Stretching Benefit Dollars: The Case Manager's Toolbox -- Ch. 5. Professional Development of the Case Manager -- Ch. 6. From Quality Assurance to Quality Improvement -- Ch. 7. Critical Paths and Care Management -- Ch. 8. An Ethical Framework for Case Management Practice -- Ch. 9. Engaging the Patient: The Meaning of Illness -- Ch. 10. Patient-Centered Goal Setting -- Ch. 11. Engaging the Future: The Demedicalization of Health
