Title Management of service operations : text, cases, and readings / W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff

Published Boston : Allyn and Bacon, [1978] ©1978

Copies

Location	Call no.	Vol.	Availability
WATERFT BUSINESS	338.4068 Sas/Mos		AVAILABLE

Description xv, 734 pages : illustrations ; 24 cm Analysis United States Service industries Management Notes Based on case studies developed at the Harvard Business School Bibliography Includes bibliographies and index Subject Service industries -- United States -- Management -- Case studies. Author Olsen, Richard Paul. Wyckoff, D. Daryl. Harvard University. Graduate School of Business Administration. LC no. 78007137 ISBN 0205061044

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