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Uniform Title Kwaliteitsverbetering in de dienstverlening. English
Title Managing for quality in the service sector / edited by Willem F.G. Mastenbroek
Published Oxford [England] ; Cambridge, Mass. : Blackwell, 1991


Location Call no. Vol. Availability
 MELB  658.562 Mas/Mfq  AVAILABLE
Description x, 260 pages : illustrations ; 24 cm
Notes "Written by a group of management consultants of the Holland Consulting Group"--Introd
Rev. translation of: Kwaliteitsverbetering in de dienstverlening
Bibliography Includes bibliographical references and index
Subject Service industries -- Management.
Service industries -- Quality control.
Author Mastenbroek, W. F. G.
Organisatie Adviesgroep Nederland.
LC no. 90002316
ISBN 0631174990