| Description |
1 online resource (462 pages) |
| Contents |
Intro; Title Page; Copyright; Praise for Value for Money; Foreword; Preface; Value is Changing ... ; Need for a New Approach; The ROI Methodology: The Enhanced Logic Model; We Can't Measure Our Way to Success; Flow of the Book; Acknowledgements; Authors; Chapter 1: The Value Evolution; The Value Shift; Why Now?; Challenges Along the Way; Final Thoughts; Chapter 2: Six Ways to Show Value for Money; Six Ways to Show Value for Money; Barriers to Showing Value for Money; Final Thoughts; Chapter 3: Needed: An Enhanced Logic Model; A Review of Models; Concerns about Current Models |
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How Does Your Current Model Stack Up?Requirements for the Value for Money: A Measurement Process; ROI Methodology; Terminology: Projects, Solutions, Participants; Final Thoughts; Chapter 4: Introducing the ROI Methodology; Types of Data; The Initial Analysis; Using Design Thinking to Deliver and Measure Results; The ROI Process Model; Operating Standards and Philosophy; Implementing and Sustaining the Process; Benefits of This Approach; Final Thoughts; Chapter 5: Start with Why: Align Programs with the Business; Impact Measures are Critical; The Challenge; The Alignment Model; Payoff Needs |
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Business NeedsFinal Thoughts; Chapter 6: Make It Feasible: Select the Right Solution; Performance Needs; The Performance Dialogue; Use Analysis Techniques; Learning Needs; Preference Needs; Matching Solutions to Needs; The Matrix Diagram; Selecting Solutions for Maximum Payoff; Final Thoughts; Chapter 7: Expect Success: Design for Results; The Power of Expectations; Defining the Success of Programs; Designing for Results at Each Level; Developing Objectives at Multiple Levels; The Power of Objectives; Defining Roles and Responsibilities; Planning the Evaluation; Final Thoughts |
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Chapter 8: Make It Matter: Design for Input, Reaction, and LearningCommunicating with Results in Mind; Changing the Role of Participants; Creating Expectations; Think ROI; Design Input for Results; Design Reaction for Results; Design Learning for Results; Data Collection for Input, Reaction, and Learning; Timing of Data Collection; Final Thoughts; Chapter 9: Make It Stick: Design for Application and Impact; Data Collection for Application and Impact; Monitoring Business Performance Data; Selecting the Appropriate Method for Each Level; Timing of Data Collection; Built-In Application Tools |
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Involving the Participants' Manager or Significant OtherFinal Thoughts; Chapter 10: Make It Credible: Isolate the Effects of the Program; The Importance of Pinpointing the Contribution; Preliminary Issues; Quantitative and Research Isolation Methods; Qualitative Isolation Methods; Select the Method; Final Thoughts; Chapter 11: Make It Credible: Convert Data to Monetary Value; The Importance of Monetary Value; Key Steps in Converting Data to Money; Standard Monetary Values; When Standard Values are Not Available; Selecting the Technique; Final Thoughts |
| Notes |
Chapter 12: Make It Credible: Identify the Intangibles |
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Print version record |
| Form |
Electronic book
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| Author |
Phillips, Patricia Pulliam
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Gaudet, Cyndi Huff
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Paone, Gina
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| ISBN |
9781119322719 |
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1119322715 |
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