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Book Cover
Book
Author Pedic, Fadil.

Title Customer satisfaction measurement : a handbook for users of AS/NZS ISO 9001:2000 / Fadil Pedic
Published Sydney : Standards Australia, 2001

Copies

Location Call no. Vol. Availability
 MELB  620.1 Ped/Csm  AVAILABLE
Description vi, 31 pages ; 30 cm
Series SAA HB ; 251-2001
SAA HB ; 251-2001
Subject Customer relations -- Standards -- Australia.
Customer services -- Standards -- Australia.
LC no. 00002296
ISBN 0733737501 paperback