2002

Patient satisfaction : defining, measuring, and improving the experience of care

Press, Irwin.

Chicago, Ill. : Health Administration Press, [2002]

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2002

Patient satisfaction : defining, measuring, and improving the experience of care

Press, Irwin



 

2006

Patient satisfaction : understanding and managing the experience of care

Press, Irwin
2nd ed


 

1980

Urban place and process : readings in the anthropology of cities

New York : Macmillan, [1980]

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