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Authors (Last name first) (1-2 of 2)
Reichheld, Frederick F.,
1
1996
The loyalty effect : the hidden force behind growth, profits, and lasting value
Reichheld, Frederick F., author
Boston : Harvard Business School Press, [1996]
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MELB
658.4 Rei/Let
AVAILABLE
2
2001
Loyalty rules! : how today's leaders build lasting relationships
Reichheld, Frederick F.
Boston : Harvard Business School Press, [2001]
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MELB
658.812 Rei/Lrh
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