| Description |
xxi, 321 pages : illustrations ; 24 cm |
| Series |
Medical assisting made incredibly easy |
|
Medical assisting made incredibly easy.
|
| Contents |
Self awareness -- The communication cycle -- Communication across the lifespan -- Building bridges: communicating with patients -- The culturally diverse workplace -- Techniques to tackle communication challenges -- Promoting patient wellness and education -- Written communications and technology -- Utilizing professional communication skills in the workplace |
| Summary |
"This volume of the Medical Assisting Made Incredibly Easy series presents the basic principles of effective communication in a light-hearted, humorous, engaging, relevant, and enjoyable style. A host character guides students through key points and clarifies difficult concepts. Boxes with eye-catching icons provide practical advice about difficult workplace scenarios, patient education, legal and ethical issues, and other topics. Other features include realistic, challenging situations with critical thinking questions; examples of effective and ineffective dialogue; suggested individual and small group learning activities; and lists of ABHES and CAAHEP competencies covered in each chapter."--BOOK JACKET |
| Notes |
Includes index |
| Subject |
Communication in medicine.
|
|
Medical personnel and patient.
|
|
Medical assistants.
|
|
Professional-Patient Relations.
|
|
Allied Health Personnel.
|
|
Communication.
|
| LC no. |
2008016407 |
| ISBN |
9780781775526 |
|
