Title A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction / Vincent P. Magnini, PhD and Carol J. Simon, MBA

Published Oakville, ON : Apple Academic Press, Inc., [2016]

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Description 1 online resource Contents Section 1. Enabling the service experience -- section 2. Delivering the service experience -- section 3. Managing the critical drivers -- section 4. Creating and maintaining a service culture Bibliography Includes bibliographical references Notes Vendor-supplied metadata Subject Hotel management -- Handbooks, manuals, etc Hotelkeepers -- Handbooks, manuals, etc BUSINESS & ECONOMICS -- Small Business. BUSINESS & ECONOMICS -- Industries -- Hospitality, Travel & Tourism. Hotel management Hotelkeepers Genre/Form Electronic books handbooks. Handbooks and manuals Handbooks and manuals. Guides et manuels. Form Electronic book Author Simon, Carol J., 1956- author. ISBN 9781771883498 1771883499

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