Foreword / Peter Allen -- 1. Introduction -- 2. Controlling quality? -- 3. The emergence of new products: the story of SmithKline Beckman and its merger with Beecham -- 4. Managing in a post-merger situation -- 5. Making sense of the paradox of control in merger situations -- 6. Measuring performance is not quite as simple as it seems -- 7. Supply chain management is messier than one might expect -- 8. Are managers "in control"?
