Title The electronic resources troubleshooting guide / Holly Talbott and Ashley Zmau

Published Chicago : ALA Editions, 2020

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Description 1 online resource (ix, 173 pages) : illustrations Contents Troubleshooting as problem solving -- The access chain -- Soliciting problem reports -- Diagnosing access issues -- Resolving access issues -- Common access issues and examples -- Troubleshooting workflows and training -- Proactive troubleshooting Summary "This guide shows you how to develop a library-wide workflow and a shared understanding of the components delivering electronic resources to your patrons"-- Provided by publisher Bibliography Includes bibliographical references and index Notes Online resource; title from PDF title page (ProQuest Ebook Central, viewed March 31, 2021) Subject Libraries -- Special collections -- Electronic information resources. Electronic information resources -- Management Problem solving. Libraries. Libraries Problem Solving libraries (buildings) Libraries -- Special collections -- Electronic information resources Problem solving Form Electronic book Author Zmau, Ashley, 1988- author. LC no. 2020010140 ISBN 9780838947913 083894793X 0838947913 9780838947920 0838947921 9780838947937

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