Title The service pro : creating better, faster, and different customer experiences / Rick Tate, Josh Stroup

Published Amherst, Mass. : HRD Press, ©2003

Click on the following:
EBSCO eBooks
O'Reilly

Copies

Description 1 online resource (xii, 98) Contents Challenges of the customer revolution -- Why service? -- Be the customer -- Brilliant at the basics -- Wow! ... beyond the basics -- Remarkable recovery -- Partnerships ... internal cooperation -- Closing thoughts Notes Title from title screen Subject Consumer satisfaction. Customer services. Consumer Behavior BUSINESS & ECONOMICS -- Customer Relations. Consumer satisfaction Customer services Form Electronic book Author Stroup, Josh. ISBN 1423716477 9781423716471 9781599967790 1599967790 9780874257311 087425731X

  Permalink