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Book Cover
Book
Author Bosworth, Michael T.

Title CustomerCentric selling / Michael T. Bosworth, John R. Holland, and Frank Visgatis
Edition Second edition, [Fully revised and expanded]
Published New York : McGraw-Hill, [2010]
©2010

Copies

Location Call no. Vol. Availability
 MELB  658.85 Bos/Ccs 2010  AVAILABLE
Description ix, 290 pages : illustrations ; 24 cm
Contents What is CustomerCentric selling? -- Human buying behavior -- Power to the buyers -- Opinions : the fuel that drives corporations -- Success without sales-ready messaging -- Core concepts of CustomerCentric selling -- Defining the sales process -- Integrating the sales and marketing processes -- Features versus customer usage -- Creating sales-ready messaging -- Marketing's role in demand creation -- Business development : the hardest part of a salesperson's job -- Developing buyer vision through sales-ready messaging -- Qualifying buyers -- Negotiating and managing a sequence of events -- Negotiation : the final hurdle -- Proactively managing sales pipelines and funnels -- Assessing and developing salespeople -- Driving revenue through channels -- From the classroom to the boardroom
Notes Includes index
Subject Selling.
Sales management.
Marketing.
Author Holland, John R.
Visgatis, Frank.
LC no. 2009029685
ISBN 9780071637084 alkaline paper
0071637087 alkaline paper