| Description |
1 online resource |
| Contents |
Part 1. The call to exceptional leadership. The leadership crisis point ; Accept the call of exceptional leadership ; The mindset to lead the unleadable -- part 2. The leader in action: spotting trouble, dealing with trouble. Fine-tune your radar for trouble ; Take action: transforming the troublesome ; Follow through: a bridge to enduring improvement ; Decision time: remove or improve? -- part 3. The leader in action: preventing trouble. The need for mountains ; Set expectations of excellence ; Expecting excellence every day ; Exceptional starts lead to exceptional results -- part 4. Leading leaders. Lead leaders: growing proven ability ; Leader, lead thyself: exceptional self-leadership ; Closing notes on transforming the troublesome to the tremendous |
| Summary |
Difficult people are the worst part of a manager's job. Willett teaches you a straight forward process that gently, yet effectively, improves behaviors by revealing a core truth: most people actually want to contribute results, not cause headaches. What sets great managers apart is how they turn their problem players into productive team players |
| Notes |
Includes index |
|
Print version record |
| Subject |
Leadership.
|
|
Problem employees.
|
|
Interpersonal conflict.
|
|
Conflict management.
|
|
Management.
|
|
Leadership
|
|
management.
|
|
Conflict management
|
|
Interpersonal conflict
|
|
Leadership
|
|
Management
|
|
Problem employees
|
| Form |
Electronic book
|
| LC no. |
2019716029 |
| ISBN |
9780814437612 |
|
0814437613 |
|
0814437605 |
|
9780814437605 |
|
