Limit search to available items
Book Cover
Book
Author Wagner, William P., 1958-

Title Customer relationship management : a people, process, and technology approach / William P. Wagner, Michael Zubey
Published Boston, Mass. : Thompson Course Technology, 2007

Copies

Location Call no. Vol. Availability
 MELB  658.812 Wag/Crm  AVAILABLE
Description xiii, 191 pages : illustrations ; 24 cm
Notes Includes bibliographical references and index
Subject Customer relations -- Management.
Marketing -- Management.
Customer relations -- Data processing.
Author Zubey, Michael
ISBN 1423900847
9781423900849