| Description |
xxiii, 400 pages : illustrations ; 24 cm |
| Contents |
Machine derived contents note: Part I: Setting the Stage. -- The Need for Consulting Accountability from the Client Perspective: Why Measuring Results Is Worth the Trouble. -- What's in It for Me? How Consultants Can Prove the Value of Their Work to Clients. -- Initial Analysis and Planning: Key to a Successful Evaluation. -- Part II: The Six Measures. -- Was It Useful? How to Measure Reaction and Satisfaction. -- What Did the Client Organization Learn? How to Measure Skill and Knowledge Changes During the Consulting Intervention. -- Was the Intervention Implemented Properly? How to Measure Implementation, Application, and Utilization. -- What Was the Impact? How to Capture Business Impact Data. -- How to Calculate and Interpret ROI: And Other Measures of Financial Payoff. -- How to Capture and Report the Nonfinancial Benefits of a Consulting Intervention: Identifying Intangible Measures. -- Part III: Key Issues with the Measures. -- Separating the Consulting Impact from Other Factors: How to Isolate the Effects of the Consulting Intervention. -- How Much Did It Cost? Monitoring the True Costs of the Consulting Intervention. -- Part IV: Challenges. -- How to Build a Business Case for the Consulting Expense: Forecasting ROI. -- How to Provide Feedback and Communicate Results to the Client. -- Overcoming Resistance and Barriers to Measuring Consulting ROI. -- Appendix: Do Your Consulting Projects Focus on Results? A Self-Assessment |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Consultants.
|
|
Business consultants.
|
| LC no. |
99049210 |
| ISBN |
0071348166 : |
|
