| Description |
xxiii, 456 pages : illustrations (chiefly colour) ; 26 cm |
| Contents |
Machine derived contents note: Each Chapter ends with a Summary and Chapter Resources. -- Preface -- 1. An Orientation To Interpersonal Communication -- Definition of Interpersonal Communication -- Functions of Interpersonal Communication -- Components of Interpersonal Communication -- Principles of Interpersonal Communication -- Ethics and Interpersonal Communication -- Diversity and Interpersonal Communication -- Increasing Interpersonal Communication Competence -- 2. Forming And Using Social Perceptions -- The Perception Process -- Self-Perceptions: Self-Concept and Self-Esteem -- The Effects of Self Perception on Communication -- Presenting Self to Others: The Social Construction of Self -- Perception of Others -- Improving the Accuracy of Your Social Perception -- 3. Communicating In Relationships: Basic Concepts -- Types of Relationships -- Characteristics of Relationship Stages and Life Cycles -- Understanding Relational Dialectics -- Turning Points in Relationships -- Theoretical Perspectives on Relationships -- 4. Verbal Communication -- The Nature and Characteristics of Language -- Improving Your Language Skills -- The Effects of Technology on Verbal Communication -- 5. Communicating Through Nonverbal Behaviors -- Characteristics and Functions of Nonverbal Communication -- Types of Nonverbal Communication -- Cultural and Gender Variations in Nonverbal Communication -- Improving Nonverbal Communication Skills -- 6. Communication Across Cultures -- Culture, Culture Shock, and Intercultural Communication -- Identifying Cultural Similarities and Differences -- Dominant Cultures and Co-Cultures -- Barriers to Effective Intercultural Communication -- Intercultural Communication Competence -- 7. Holding Effective Conversations -- Definition, Structure, and Types of Conversations -- Characteristics of Conversations -- Rules of Conversations and the Cooperative Principle -- Guidelines for Effective Conversationalists -- Conversations Via Technology -- Cultural Variations in Conversations -- 8. Listening Effectively -- Definition of Listening -- Attending -- Understanding -- Remembering -- Critically Evaluating -- Responding -- Types of Listening -- Listening in Cyberspace -- 9. Empathizing With And Supporting Others -- Empathizing -- Supporting -- Characteristics of Effective and Ineffective Supporting -- Supportive Interaction Phases -- Supportive Message Skills -- Supporting in Cyberspace -- Gender and Cultural Similarities and Differences in Supporting -- 10. Managing Personal Information: Disclosure And Privacy -- The Disclosure-Privacy Dialectic -- Communication Privacy Management Theory -- Effects of Disclosure and Privacy on Relationships -- Effects of Technology on Privacy Boundaries -- Self-Disclosure and Privacy Management Skills -- Giving Personal Feedback -- Asking for Personal Feedback -- 11. Using Interpersonal Influence Ethically -- Power -- Interpersonal Persuasion -- Assertiveness -- 12. Managing Conflict -- Types of Interpersonal Conflict -- Styles of Managing Interpersonal Conflict -- Destructive Behaviors in Conflicts -- Productive Conflict Management Skills -- 13. Communicating In Intimate Relationships: Close Friends, Life Partners, And Families -- Definition and Characteristics of Intimate Relationships -- Close Friendships -- Long-Term Relationships, Marriages, and Other Life Partnerships -- Families -- Problems Associated with Intimacy -- 14. Communicating In The Workplace -- The Hiring Process -- Manager and Co-Worker Relationship on the Job -- Communicating in a Diverse Workplace |
| Notes |
Includes one fold-out skill builders page |
| Bibliography |
Includes bibliographical references (pages 435-445) and index |
| Subject |
Interpersonal communication.
|
|
Interpersonal relations.
|
| Author |
Berryman-Fink, Cynthia, 1952- author
|
|
Verderber, Rudolph F., author
|
| LC no. |
2009004572 |
| ISBN |
0195378911 |
|
9780195378917 |
|
