| Description |
viii, 289 pages : illustrations ; 24 cm |
| Contents |
Machine derived contents note: Emotional Arenas Revisited - Stephen Fineman -- Part One: Emotional Textures -- Narratives of Compassion in Organizations - Peter J Frost et al -- Feelings at Work - Lloyd E Sandelands and Connie J Boudens -- Relational Experiences and Emotion at Work - Vincent R Waldron -- Emotion Metaphors in Management - Kathleen J Krone and Jayne M Morgan -- The Chinese Experience -- Part Two: Appropriating And Organizing Emotion -- Commodifying the Emotionally Intelligent - Stephen Fineman -- Bounded Emotionally in the Body Shop - Joanne Martin and Kathy Knopoff and Christine Beckman -- Aesthetic Symbols as Emotional Clues - Varda Wasserman, Anat Rafaeli and Avi Kluger -- Part Three: Working With Emotion -- If Emotions Were Honoured - Debra E Meyerson -- A Cultural Analysis -- Emotional Labour and Authenticity - Blake E Ashforth and Marc A Tomiuk -- Views from Service Agents -- Ambivalent Feelings in Organizational Relationships - Michael G Pratt and Lorna Doucet -- A Detective's Lot - Robert Jackall -- Contours of Morality and Emotion in Police Work -- How Children Manage Emotion at School - Gillian Bendelow and Berry Mayall -- Emotions and Injustice in the Workplace - Karen P Harlos and Craig C Pinder -- Part Five: Epilogue -- Concluding Reflections - Stephen Fineman |
| Summary |
Examines how emotion cannot be separated from thinking, judgement, decision making and other rational organizational processes, reveals through stories, interviews, confessions, ethnographies and observations how feeling and emotion lies at the heart of organizational functioning, discusses research dilemmas and future directions |
| Notes |
Previous ed.: 1993 |
| Bibliography |
Includes bibliographical references and indexes |
| Notes |
Also available online via the World Wide Web, by subscription to EBL Ebook Library |
|
English |
|
Print version record |
| Subject |
Organizational behavior.
|
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Emotions.
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Emotions.
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Behaviour
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Work.
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Stress, Physiological.
|
| Author |
Fineman, Stephen.
|
|
ebrary, Inc.
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| LC no. |
00132715 |
| ISBN |
0761966242 |
|
0761966250 paperback |
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