Title On the front line : organization of work in the information economy / Stephen J. Frenkel ... [and others]

Published Ithaca, N.Y. : ILR Press, 1999

Copies

Location	Call no.	Vol.	Availability
W'PONDS	306.36 Fre/Otf		AVAILABLE

Description xv, 318 pages : illustrations ; 24 cm Series Cornell international and labor relations report ; no. 35 Cornell international industrial and labor relations reports ; no. 35 Contents 1. Introduction -- 2. Research Strategy and Methodology -- 3. Work Relations -- 4. Employment Relations -- 5. Control Relations -- 6. Co-worker Relations -- 7. Customer Relations -- 8. Work Organization: Consequences and Cross-National Comparisons -- 9. Conclusion -- App. 1. Results of Discriminant Analysis -- App. 2. Definition of Factors, Descriptive Statistics, and Cronbach Alpha Coefficients of Factors -- App. 3. Gender, Supervision, and Perceived Effectiveness of Service Workers -- App. 4. Means, Standard Deviations, and Correlations of Independent Variables Used in Service Workflow Regressions -- App. 5. Means, Standard Deviations, and Correlations of Independent Variables in Sales Workflow Regressions -- App. 6. Means, Standard Deviations, and Correlations of Independent Variables Used in Knowledge Work Workflow Regressions 1. Introduction -- 2. Research Strategy and Methodology -- 3. Work Relations -- 4. Employment Relations -- 5. Control Relations -- 6. Co-worker Relations -- 7. Customer Relations -- 8. Work Organization: Consequences and Cross-National Comparisons -- 9. Conclusion -- App. 1. Results of Discriminant Analysis -- App. 2. Definition of Factors, Descriptive Statistics, and Cronbach Alpha Coefficients of Factors -- App. 3. Gender, Supervision, and Perceived Effectiveness of Service Workers -- App. 4. Means, Standard Deviations, and Correlations of Independent Variables Used in Service Workflow Regressions -- App. 5. Means, Standard Deviations, and Correlations of Independent Variables in Sales Workflow Regressions --App. 6. Means, Standard Deviations, and Correlations of Independent Variables Used in Knowledge Work Workflow Regressions Analysis Consumer behaviour Industrial relations International comparisons Management practices Organisational theory Overseas item Service delivery Service sector Work Notes Includes index Bibliography Includes bibliographical references (pages 288-304) and index Subject Industrial sociology. Service industries. Production management. Work. Workflow -- Case studies. Workflow -- Case studies. Genre/Form Case studies. Author Frenkel, Stephen. LC no. 98036539 ISBN 0801435870 0801485673

Other Titles Work organization in advanced industrial society

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