| Description |
x, 572 pages ; illustrations ; 25 cm |
| Contents |
Pt. 1. Working in financial services -- 1. The financial services sector -- 2. About organisations -- 3. Working for an organisation -- 4. Working effectively -- Pt. 2. Communicating in the workplace -- 5. About communication -- 6. Doing research -- 7. Writing memos, emails and letters -- 8. Writing reports -- 9. Getting your writing right -- 10. Giving a presentation -- Pt. 3. Working with others -- 11. Working in a team -- 12. Working with customers -- Pt. 4. Working safely -- 13. Health and safety in the workplace |
| Summary |
This book has been written specifically to help students develop the necessary skills and knowledge to embark upon a successful career in the financial services sector in a clerical or administrative role. Includes: current information on industrial relations and occupational health and safety; and, case studies at the end of each chapter based on workplace simulations that demonstrate how the theory is applied in business |
| Notes |
Previous ed.: Croydon, Vic. : Tertiary Press, 2006 |
| Bibliography |
Includes bibliographical references (pages 561-565) and index |
| Subject |
Financial services industry -- Australia.
|
|
Office practice -- Australia.
|
| ISBN |
9781442510241 (paperback) |
|
