| Description |
xiii, 270 pages : illustrations ; 23 cm |
| Series |
A Touchstone book |
|
Touchstone book.
|
| Contents |
Machine derived contents note: Contents -- Preface -- 1 Building Productive Managerial Relationships -- The Interactive Approach to Managing People -- Principles of Interactive Management -- Increasing Employees' On-The-Job Effectiveness -- Understanding People -- Interactive Communication Skills -- Constructive Manipulation -- What to Expect -- Adjusting Effectively To Personal Style Differences -- 2 Learning How to Learn -- The Learning Model -- Dimensions of Learning -- Individual Learning Styles -- Learning Modes -- Learning Style Types -- Characteristics of Learning Style Types -- Learning Styles and Problem Solving -- Guidelines for Managing the Learning Process -- 3 Doing Unto Others -- Behavioral Styles and Interpersonal Problems -- Unproductive Behavior -- Identifying Behavioral Styles -- Behavioral Flexibility -- Behavioral Styles and Interactive Management -- 4 Deciding How to Decide -- The Dimensions of Decision Style -- Four Basic Decision Styles -- Back-Up Styles -- Mixed Styles -- Characteristics of Each Decision Style -- Is There a "Best" Decision Style? -- Advantages of Each Style -- Problems of Each Style -- Coping Productively with Other Styles -- Applications to Integrative Management -- 5 Analyzing Transactional Styles -- Ego States -- Transactions -- Strokes -- Life Positions -- Trading Stamps -- Use of Time -- Games -- Stopping Games -- Interventions -- TA and Interactive Management -- Interactive Communication Skills -- 6 The Art of Questioning -- Why People Ask Questions -- Types of Questions -- Questioning Strategies and Techniques -- 7 The Power of Listening -- Gripes about Managers -- Categories of Listeners -- Barriers to Effective Listening -- The Nineteen Commandments of Power Listening -- Exercises to Improve Your Listening Skills -- Listening and Interactive Management -- 8 Projecting the Appropriate Image -- Components of Image -- Image and Interactive Management -- 9 Communicating Through Voice Tones -- 10 Using Body Language Effectively -- Interpreting Body Language Gestures -- Interpreting Gesture Clusters -- Using Body Language -- 11 Spatial Arrangements Say Things -- Territory -- Environment -- Things -- Using Territory and Environment to Facilitate Communication -- Personal Space -- Interpersonal Space -- Interpersonal Space Strategies -- Special Arrangement Determinants -- Implications for Interactive Management -- 12 How Your Use of Time Talks -- Accuracy -- Scarcity -- Repetition -- 13 Making Sure with Feedback -- Types of Feedback -- Using Feedback Effectively -- Interactive Problem-Solving -- 14 Problem-Solving Together -- Problem Definition -- Action Planning -- Implementation -- Follow-Through -- 15 Defining the Problem -- Step 1: Establish Trust Bond -- Step 2: Clarify Objectives -- Step 3: Assess Current Situation -- Step 4: Identify Problems -- Step 5: Define and Analyze Problems -- Step 6: Agree on Problems to be Solved -- 16 Developing Action Plans -- Step 1: Check the Trust Bond -- Step 2: Establish Decision-Making Criteria -- Step 3: Develop Action Alternatives -- Step 4: Evaluate Action Alternatives -- Step 5: Decide on an Action Plan -- 17 Implementing Action -- Step 1: Check the Trust Bond -- Step 2: Assign Tasks and Responsibilities -- Step 3: Set Up an Implementation Schedule -- Step 4: Reinforce Commitment and Activate -- 18 Following Through -- Step 1: Check the Trust Bond -- Step 2: Establish Criteria for Success -- Step 3: Determine How to Measure Performance -- Step 4: Monitor Results -- Step 5: Take Corrective Action -- 19 What Do You Do with What You've Learned? -- Use the Interactive Management Problem-Solving Process to Improve Your Interactive Management Skills -- Index |
| Notes |
"A Touchstone book." |
|
Reprint. Originally published: Englewood Cliffs, N.J. : Prentice-Hall, c1980 |
| Bibliography |
Includes bibliographical references and index |
|
Includes index |
| Subject |
Personnel management.
|
|
Personnel management.
|
| Author |
Alessandra, Anthony J.
|
| LC no. |
86011321 |
| ISBN |
0671628259 paperback |
|
