Description |
xii, 520 pages : illustrations ; 26 cm |
Contents |
PART 1: DIMENSIONS OF HUMAN SERVICES MANAGEMENT -- 1. Management in the human services : purposes, practice, and prospects in the 21st century / Rino J. Patti -- 2. General themes in the evolution of human services administration / Michael Reisch -- 3. Human services administration and organizational theory / Yeheskel Hasenfeld -- 4. The structure and financing of human services organizations / Leon Ginsberg and Margaret Gibelman -- 5. What human service managers do and why they do it / David Menefee -- PART 2: MANAGING FOR PERFORMANCE -- 6. Organizational climate and culture and performance in the human services / Charles Glisson -- 7. Leadership and performance in human service organizations / Thomas Packard -- 8. Managing for service outcomes : the critical role of information / John Poertner -- 9. Developing information technology applications for performance-oriented management in a global environment / Dick Schoech -- PART 3: DEVELOPING AND EMPOWERING STAFF AND VOLUNTEERS -- 10. Motivating work performance in human services organizations / Diane Vinokur-Kaplan -- 11. Social psychological perspectives on workforce diversity and inclusion in national and global contexts / Michàlle Mor Barak -- 12. Managing human resources : administrative issues / Peter J. Pecora -- 13. Supervision, development, and training for staff and volunteers / Karen M. Hopkins -- 14. Managing for diversity and empowerment in human services agencies / Alfreida P. Iglehart -- PART 4: DEVELOPING AND MANAGING PROGRAMS AND RESOURCES -- 15. Managing the planning process / Michael J. Austin and Jeffery R. Solomon -- 16. Program planning and management / Lawrence L. Martin -- 17. Confronting fundraising challenges / Armand Lauffer -- 18. Nonprofit boards : developing and managing a vital resource / Sheldon R. Gelman -- 19. Managing financial resources / Mark Ezell -- PART 5: LEADERSHIP IN THE AGENCY ENVIRONMENT -- 20. Agency-environment relations : understanding external and natural environments / Hillel Schmid -- 21. Building community partnerships and networks / Catherine Foster Alter -- 22. Policy advocacy and lobbying in human services organizations / Jennifer E. Mosley -- PART 6: LOOKING TO THE FUTURE: PRACTICE TRENDS AND MANAGEMENT EDUCATION -- 23. Practitioners' views on the future of human services management / Gary Bess -- 24. Preparing managers for the human services : identifying and overcoming barriers in social work management education / Richard Hoefer |
Notes |
Previous edition published as 'The handbook of social welfare management'. 2000 |
Bibliography |
Includes bibliographical references and index |
Subject |
Human services -- Management.
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Author |
Patti, Rino J., editor
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LC no. |
2008017855 |
ISBN |
9781412952910 (paperback) |
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1412952913 (paperback) |
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9781412952903 (cloth) |
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1412952905 (cloth) |
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