Title The management of struggle : elements of dispute resolution through negotiation, mediation, and arbitration / John W. (Sam) Keltner

Published Cresskill, NJ : Hampton Press, [1994] ©1994

Copies

Location	Call no.	Vol.	Availability
MELB	658.4 Kel/Mos		AVAILABLE

Description x, 268 pages ; 28 cm Series The Speech Communication Association/Hampton Press applied communication program Speech Communication Association/Hampton Press applied communication program. Contents Ch. 1. The Struggle Spectrum -- Ch. 2. Management of the Struggle Process -- Ch. 3. Power and Struggle: Some Concepts of Power and Empowerment in Dealing with Disputes -- Ch. 4. Managing Struggle through Negotiation and Bargaining: A Look at Struggle Management through Problem Solving, Negotiation and Bargaining -- Ch. 5. Mediation -- Ch. 6. Arbitrating Disputes: Arbitrators and Advocates -- Ch. 7. De-Escalation and the Struggle Spectrum Bibliography Includes bibliographical references (pages 253-257) and indexes Subject Conflict management. Mediation. Arbitration and award. LC no. 92039491 ISBN 1881303438

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