| Description |
xvi, 420 pages : illustrations ; 24 cm |
| Series |
Global manager series |
|
Global manager series.
|
| Contents |
Pt. 1. The Principles. 1. Managing change: dealing with menacing carnivores. 2. Customer service: the customer is always right (by definition). 3. Quality: painting white roses red. 4. Cost management: show me your cost sheet. 5. Elements of management theory: somebody has to be in charge. 6. An organization for the future: Catch-22 -- Pt. 2. The Practice. 7. Management action: the tactical closed-loop management cycle. 8. Short segment task control: making molehills out of mountains. 9. What have you done for your supervisor today? The ballad of Ralph Hendershot. 10. Decision-making in the real world: the millwright paradox. 11. A positive approach to confrontation: the Brussels sprouts principle. 12. Delegation: eyes on - hands off. 13. The metaphysics of meetings. 14. The task team: not just another pretty face. 15. Self-managing workteams: the whole can be greater than the sum of the parts. 16. Realistic personal time management: saying no can be good for you |
|
17. Management operating systems: plan your work and work your plan. 18. Management by wandering around. 19. How to succeed in business without really trying. 20. Setting and achieving objectives: management by objectives. 21. Training and development: the upward spiral path. 22. Information technology in the workplace: machines should work, people should think. 23. Cascade communications: eschew obfuscation. 24. PQM (Process Quality Management): doing it right the first time. 25. The tactical action system: you are they. 26. Work simplification: managing creativity -- Pt. 3. The Next Year. 27. If you seek for El Dorado -- Epilogue: do it now |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Industrial management.
|
|
International business enterprises -- Management.
|
|
Management by objectives.
|
|
Management.
|
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Strategic planning.
|
| LC no. |
99231261 |
| ISBN |
1861523769 |
|
