Pt.1. Understanding the foundations of business communication -- Mastering team skills and interpresonal communication -- Communicating in a world of diversity -- Pt.2. Applying the three-step writing process -- Planning business messages -- Writing business messages -- Completing business messages -- Pt.3. Crafting brief messages -- Crafting messages for electronic media -- Writing routine and postive messages -- Writing negative messages -- Writing persuasive messages -- Pt.4. Preparing reports and oral presentations -- Planning reports and proposals -- Writing reports and proposals -- Completing reports and proposals -- Designing and delivering oral and online presentations -- Pt.5. Writing employment messages and interviewing for jobs -- Buidling careers and writing resumes -- Applying and interviewing for employment
