658.562 Led/Poq : The practice of quality management / edited by Phillip J. Lederer and Uday S. Karmarkar
The practice of quality management / edited by Phillip J. Lederer and Uday S. Karmarkar
WATERFT
1997
658.562 Lei/Bat : Benchmarking : a tool for continuous improvement / C.J. McNair and Kathleen H.J. Leibfried
Benchmarking : a tool for continuous improvement / C.J. McNair and Kathleen H.J. Leibfried
MELB
1992
658.562 Lie/Htp : How to plan and implement business process improvement / Bennet P. Lientz, Kathryn P. Rea
How to plan and implement business process improvement / Bennet P. Lientz, Kathryn P. Rea
MELB
1998
658.562 Los/Ats : At the service quality frontier : a handbook for managers, consultants, and other pioneers / Mary M. LoSardo, Norma M. Rossi
At the service quality frontier : a handbook for managers, consultants, and other pioneers / Mary M. LoSardo, Norma M. Rossi
MELB
1993
658.562 Mas/Mfq : Kwaliteitsverbetering in de dienstverlening. English
Managing for quality in the service sector / edited by Willem F.G. Mastenbroek
MELB
1991
658.562 Mil/Isq 2006 : Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich
Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich
MELB
2006
658.562 Mit/Smo : Statistical methods of quality assurance / H.-J. Mittag and H. Rinne ; [translated by Bernard Schreck]
Statistical methods of quality assurance / H.-J. Mittag and H. Rinne ; [translated by Bernard Schreck]
WATERFT
1993
658.562 Miz/Ctq : Company-wide total quality control / by Shigeiu Mizuno
Company-wide total quality control / by Shigeiu Mizuno
WATERFT
Implementing total quality management / Lesley & Malcolm Munro-Faure
MELB
1992
658.562 Mun/Aqs 1995 : Achieving the new international quality standards : a step-by-step guide to BS EN ISO9000 / Lesley Munro-Faure, Malcolm Munro-Faure and Edward Bones
Achieving the new international quality standards : a step-by-step guide to BS EN ISO9000 / Lesley Munro-Faure, Malcolm Munro-Faure and Edward Bones
WATERFT
1995
658.562 Pan/Wis : What is six sigma? / Pete Pande, Larry Holpp
What is six sigma? / Pete Pande, Larry Holpp
WATERFT
2002
658.562 Pea/Mjn : The memory jogger 9000 : a pocket guide to implementing the ISO 9000 quality systems standard and QS-9000 requirements / Robert W. Peach and Diane S. Ritter
The memory jogger 9000 : a pocket guide to implementing the ISO 9000 quality systems standard and QS-9000 requirements / Robert W. Peach and Diane S. Ritter
WATERFT
1996
658.562 Pik/Tqm : TQM in action : a practical approach to continuous performance improvement / John Pike and Richard Barnes
TQM in action : a practical approach to continuous performance improvement / John Pike and Richard Barnes
WATERFT
1996
658.562 Pyz/Ssh 2003 : The Six Sigma handbook : a complete guide for green belts, black belts, and managers at all levels / Thomas Pyzdek
The Six Sigma handbook : a complete guide for green belts, black belts, and managers at all levels / Thomas Pyzdek
MELB
2003
658.562 Ran/Mai : Managing and improving service quality and delivery / L. Randall and M. Senior
Managing and improving service quality and delivery / L. Randall and M. Senior
MELB
1992
658.562 Rao/Tqm : Total quality management : a cross functional perspective / Ashok Rao ... [and others]
Total quality management : a cross functional perspective / Ashok Rao ... [and others]
MELB
1996
658.562 Rev/Qea : Quality essentials : a reference guide from A to Z / Jack B. ReVelle
Quality essentials : a reference guide from A to Z / Jack B. ReVelle
WATERFT
2004
658.562 Ros/Dfp : Deming's 14 points applied to services / A.C. Rosander
Deming's 14 points applied to services / A.C. Rosander
MELB
1991
658.562 Ros/Qfq : The quest for quality in services / A.C. Rosander
The quest for quality in services / A.C. Rosander
MELB
1989
658.562 Ros/Tqm : Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry
Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry
WATERFT
1999
658.562 Ros/Tqm 1995 : Total quality management : text, cases, and readings / Joel E. Ross
Total quality management : text, cases, and readings / Joel E. Ross
MELB
Design of experiments using the Taguchi approach : 16 steps to product and process improvement / Ranjit K. Roy
MELB, WATERFT
2001
Design of experiments using the Taguchi approach : 16 steps to product and process improvement / Ranjit K. Roy
MELB, WATERFT
2001
Design of experiments using the Taguchi approach : 16 steps to product and process improvement / Ranjit K. Roy
MELB, WATERFT
2001
658.562 Rus/Roq : Return on quality (ROQ) : making service quality financially accountable : technical working paper / Roland T. Rust, Anthony J. Zahorik and Timothy L. Keiningham
Return on quality (ROQ) : making service quality financially accountable : technical working paper / Roland T. Rust, Anthony J. Zahorik and Timothy L. Keiningham
W'PONDS
1994
658.562 Rya/Smf : Statistical methods for quality improvement / Thomas P. Ryan
Statistical methods for quality improvement / Thomas P. Ryan
WATERFT
1989
658.562 Sas/Ptq : Putting total quality management to work : what TQM means, how to use it & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser
Putting total quality management to work : what TQM means, how to use it & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser
MELB
1993
658.562 Sbh/Gti : The small business handbook : guide to ISO 9001:2000
The small business handbook : guide to ISO 9001:2000
WATERFT
2000
658.562 Sch/Iso : ISO 9001:2000 quality management system design / Jay Schlickman
ISO 9001:2000 quality management system design / Jay Schlickman
WATERFT
2003
658.562 She/Eco 1980 : Economic control of quality of manufactured product / by W.A. Shewhart
Economic control of quality of manufactured product / by W.A. Shewhart
W'PONDS
1980
658.562 Shi/Zqc : Zero quality control : source inspection and the poka-yoke system / Shigeo Shingo ; translated by Andrew P. Dillon ; with a preface by Norman Bodek
Zero quality control : source inspection and the poka-yoke system / Shigeo Shingo ; translated by Andrew P. Dillon ; with a preface by Norman Bodek
WATERFT
1986
658.562 Smi/Spc : Statistical process control and quality improvement / Gerald M. Smith
Statistical process control and quality improvement / Gerald M. Smith
WATERFT
1998
658.562 Sne/Lss : Leading Six Sigma : a step-by-step guide based on experience with GE and other Six Sigma companies / Ronald D. Snee, Roger W. Hoerl
Leading Six Sigma : a step-by-step guide based on experience with GE and other Six Sigma companies / Ronald D. Snee, Roger W. Hoerl
MELB
2003
658.562 Sta/Mtq : Management : total quality in a global environment / Michael J. Stahl
Management : total quality in a global environment / Michael J. Stahl
MELB
1995
658.562 Sta/Ras : Rath & Strong's six sigma advanced tools pocket guide / Augustine A. Stagliano
Rath & Strong's six sigma advanced tools pocket guide / Augustine A. Stagliano
WATERFT
2004
658.562 Sta/Smt : Strategic management : total quality and global competition / Michael J. Stahl and David W. Grigsby
Strategic management : total quality and global competition / Michael J. Stahl and David W. Grigsby
MELB
1997
658.562 Swi/Pot 1998 : Principles of total quality / J.A. Swift, Joel E. Ross, Vincent K. Omachonu
Principles of total quality / J.A. Swift, Joel E. Ross, Vincent K. Omachonu
MELB