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658.562 Pea/Mjn : The memory jogger 9000 : a pocket guide to implementing the ISO 9000 quality systems standard and QS-9000 requirements / Robert W. Peach and Diane S. Ritter     
      The memory jogger 9000 : a pocket guide to implementing the ISO 9000 quality systems standard and QS-9000 requirements / Robert W. Peach and Diane S. Ritter WATERFT  Book 1996
658.562 Pik/Tqm : TQM in action : a practical approach to continuous performance improvement / John Pike and Richard Barnes     
      TQM in action : a practical approach to continuous performance improvement / John Pike and Richard Barnes WATERFT  Book 1996
658.562 Pyz/Ssh 2003 : The Six Sigma handbook : a complete guide for green belts, black belts, and managers at all levels / Thomas Pyzdek     
      The Six Sigma handbook : a complete guide for green belts, black belts, and managers at all levels / Thomas Pyzdek MELB  Book 2003
658.562 Ran/Mai : Managing and improving service quality and delivery / L. Randall and M. Senior     
      Managing and improving service quality and delivery / L. Randall and M. Senior MELB  Book 1992
658.562 Rao/Tqm : Total quality management : a cross functional perspective / Ashok Rao ... [and others]     
      Total quality management : a cross functional perspective / Ashok Rao ... [and others] MELB  Book 1996
658.562 Rev/Qea : Quality essentials : a reference guide from A to Z / Jack B. ReVelle     
      Quality essentials : a reference guide from A to Z / Jack B. ReVelle WATERFT  Book 2004
658.562 Ros/Dfp : Deming's 14 points applied to services / A.C. Rosander     
      Deming's 14 points applied to services / A.C. Rosander MELB  Book 1991
658.562 Ros/Qfq : The quest for quality in services / A.C. Rosander     
      The quest for quality in services / A.C. Rosander MELB  Book 1989
658.562 Ros/Tqm : Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry     
      Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry WATERFT  Book 1999
658.562 Ros/Tqm 1995 : Total quality management : text, cases, and readings / Joel E. Ross     
      Total quality management : text, cases, and readings / Joel E. Ross MELB  Book 1995
658.562 Roy/Doe    
      Design of experiments using the Taguchi approach : 16 steps to product and process improvement / Ranjit K. Roy MELB, WATERFT   Book 2001
      Design of experiments using the Taguchi approach : 16 steps to product and process improvement / Ranjit K. Roy MELB, WATERFT   Book 2001
      Design of experiments using the Taguchi approach : 16 steps to product and process improvement / Ranjit K. Roy MELB, WATERFT   Book 2001
658.562 Rus/Roq : Return on quality (ROQ) : making service quality financially accountable : technical working paper / Roland T. Rust, Anthony J. Zahorik and Timothy L. Keiningham     
      Return on quality (ROQ) : making service quality financially accountable : technical working paper / Roland T. Rust, Anthony J. Zahorik and Timothy L. Keiningham W'PONDS  Book 1994
658.562 Rya/Smf : Statistical methods for quality improvement / Thomas P. Ryan     
      Statistical methods for quality improvement / Thomas P. Ryan WATERFT  Book 1989
658.562 Sas/Ptq : Putting total quality management to work : what TQM means, how to use it & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser     
      Putting total quality management to work : what TQM means, how to use it & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser MELB  Book 1993
658.562 Sbh/Gti : The small business handbook : guide to ISO 9001:2000     
      The small business handbook : guide to ISO 9001:2000 WATERFT  Book 2000
658.562 Sch/Iso : ISO 9001:2000 quality management system design / Jay Schlickman     
      ISO 9001:2000 quality management system design / Jay Schlickman WATERFT  Book 2003
658.562 She/Eco 1980 : Economic control of quality of manufactured product / by W.A. Shewhart     
      Economic control of quality of manufactured product / by W.A. Shewhart W'PONDS  Book 1980
658.562 Shi/Zqc : Zero quality control : source inspection and the poka-yoke system / Shigeo Shingo ; translated by Andrew P. Dillon ; with a preface by Norman Bodek     
      Zero quality control : source inspection and the poka-yoke system / Shigeo Shingo ; translated by Andrew P. Dillon ; with a preface by Norman Bodek WATERFT  Book 1986
658.562 Smi/Spc : Statistical process control and quality improvement / Gerald M. Smith     
      Statistical process control and quality improvement / Gerald M. Smith WATERFT  Book 1998
658.562 Sne/Lss : Leading Six Sigma : a step-by-step guide based on experience with GE and other Six Sigma companies / Ronald D. Snee, Roger W. Hoerl     
      Leading Six Sigma : a step-by-step guide based on experience with GE and other Six Sigma companies / Ronald D. Snee, Roger W. Hoerl MELB  Book 2003
658.562 Sta/Mtq : Management : total quality in a global environment / Michael J. Stahl     
      Management : total quality in a global environment / Michael J. Stahl MELB  Book 1995
658.562 Sta/Ras : Rath & Strong's six sigma advanced tools pocket guide / Augustine A. Stagliano     
      Rath & Strong's six sigma advanced tools pocket guide / Augustine A. Stagliano WATERFT  Book 2004
658.562 Sta/Smt : Strategic management : total quality and global competition / Michael J. Stahl and David W. Grigsby     
      Strategic management : total quality and global competition / Michael J. Stahl and David W. Grigsby MELB  Book 1997
658.562 Swi/Pot 1998 : Principles of total quality / J.A. Swift, Joel E. Ross, Vincent K. Omachonu     
      Principles of total quality / J.A. Swift, Joel E. Ross, Vincent K. Omachonu MELB  Book 1998
658.562 Tag/Tqe : Taguchi's quality engineering handbook / Genichi Taguchi, Subir Chowdhury, Yuin Wu     
      Taguchi's quality engineering handbook / Genichi Taguchi, Subir Chowdhury, Yuin Wu MELB  Book 2004
658.562 Tea/Aqp : Achieving quality performance : lessons from British industry / edited by Richard Teare, Cyril Atkinson, Clive Westwood     
      Achieving quality performance : lessons from British industry / edited by Richard Teare, Cyril Atkinson, Clive Westwood MELB  Book 1994
658.562 Ten/Dfs : Design for Six Sigma : launching new products and services without failure / Geoff Tennant     
      Design for Six Sigma : launching new products and services without failure / Geoff Tennant WATERFT  Book 2002
658.562 Ten/Tqm : Total quality management : three steps to continuous improvement / Arthur R. Tenner, Irving J. DeToro     
      Total quality management : three steps to continuous improvement / Arthur R. Tenner, Irving J. DeToro MELB  Book 1992
658.562 Tot/Tqm : Total quality management and information technology     
      Total quality management and information technology MELB  DVD video 2012
658.562 Tow/Ctq    
      Commit to quality / Patrick L. Townsend with Joan E. Gebhardt W'BOOL, WATERFT   Book 1990
      Commit to quality / Patrick L. Townsend with Joan E. Gebhardt W'BOOL, WATERFT   Book 1990
658.562 Tri/Int : ISO 9000 for small businesses / Ray Tricker     
      ISO 9000 for small businesses / Ray Tricker WATERFT  Book 1997
658.562 Tri/Int 2001 : ISO 9001:2000 for small businesses / Ray Tricker     
      ISO 9001:2000 for small businesses / Ray Tricker WATERFT  Book 2001
658.562 Tri/Int 2005 : ISO 9001:2000 for small businesses / Ray Tricker     
      ISO 9001:2000 for small businesses / Ray Tricker MELB  Book 2005
658.562 Var/Sqa : Statistical quality assurance methods for engineers / Stephen Vardeman, J. Marcus Jobe     
      Statistical quality assurance methods for engineers / Stephen Vardeman, J. Marcus Jobe WATERFT  Book 1999
658.562 Wil/Eot : Essentials of total quality management / Richard L. Williams     
      Essentials of total quality management / Richard L. Williams WATERFT  Book 1994
658.562 Wua/Tmf : Taguchi Methods for robust design / Yuin Wu, Alan Wu     
      Taguchi Methods for robust design / Yuin Wu, Alan Wu WATERFT  Book 2000
658.562 Zai/Emo : Effective management of benchmarking projects : practical guidelines and examples of best practice / Mohamed Zairi     
      Effective management of benchmarking projects : practical guidelines and examples of best practice / Mohamed Zairi WATERFT  Book 1998
658.562 Zai/Pbt : Practical benchmarking : the complete guide / Mohamed Zairi and Paul Leonard     
      Practical benchmarking : the complete guide / Mohamed Zairi and Paul Leonard WATERFT  Book 1994
658.562 Zei : Communication and control processes in the delivery of service quality / by Valerie A. Zeithaml, Leonard L. Berry and A. Parasuraman     
      Communication and control processes in the delivery of service quality / by Valerie A. Zeithaml, Leonard L. Berry and A. Parasuraman WATERFT  Book 1987
658.562015195 Dev/Sqd : Statistical quality design and control : contemporary concepts and methods / Richard E. DeVor, Tsong-how Chang, John W. Sutherland     
      Statistical quality design and control : contemporary concepts and methods / Richard E. DeVor, Tsong-how Chang, John W. Sutherland WATERFT  Book 1992
658.562015195 Dev/Sqd 2006    
      Statistical quality design and control : contemporary concepts and methods / Richard E. DeVor, Tsong-how Chang, John W. Sutherland W'BOOL, WATERFT   Book 2007
      Statistical quality design and control : contemporary concepts and methods / Richard E. DeVor, Tsong-how Chang, John W. Sutherland W'BOOL, WATERFT   Book 2007
658.562015195 Kot/Pci : Process capability indices in theory and practice / Samuel Kotz and Cynthia R. Lovelace     
      Process capability indices in theory and practice / Samuel Kotz and Cynthia R. Lovelace W'PONDS  Book 1998
658.562015195 Mit/Foq 1998 : Fundamentals of quality control and improvement / Amitava Mitra     
      Fundamentals of quality control and improvement / Amitava Mitra W'PONDS  Book 1998
658.562015195 Oak/Spc 2002 : Statistical process control / John Oakland     
      Statistical process control / John Oakland WATERFT  Book 2002
658.5620218 Nov/Ind : The ISO 9000 documentation toolkit : 1994 revised ISO 9001 standard / Janet L. Novack     
      The ISO 9000 documentation toolkit : 1994 revised ISO 9001 standard / Janet L. Novack WATERFT  Book 1995
658.5620727 Bru/Ssf : Six Sigma for managers / Greg Brue     
      Six Sigma for managers / Greg Brue MELB  Book 2002
658.5620727 Tru/Ssc : Six sigma : continual improvement for businesses : a practical guide / William T. Truscott     
      Six sigma : continual improvement for businesses : a practical guide / William T. Truscott WATERFT  Book 2003
658.5620994 Daw/Qmt : Quality management : the theory and practice of implementing change / Patrick Dawson and Gill Palmer     
      Quality management : the theory and practice of implementing change / Patrick Dawson and Gill Palmer WATERFT  Book 1995
658.5620994 Fol/Qpa : Quality, productivity and competitiveness : the role of quality in Australia's social and economic development / Kevin Foley ... [and others]     
      Quality, productivity and competitiveness : the role of quality in Australia's social and economic development / Kevin Foley ... [and others] WATERFT  Book 1997
658.5620994 Gil/Tqm : Total quality management : integrating quality into design, operations and strategy / Peter Gilmour and Robert A. Hunt ; case studies co-authored by Helen Driva     
      Total quality management : integrating quality into design, operations and strategy / Peter Gilmour and Robert A. Hunt ; case studies co-authored by Helen Driva WATERFT  Book 1995
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