658.812 Tow/Tht : Thrive! : how to succeed in the age of the customer / Steve Towers, Mark McGregor
Thrive! : how to succeed in the age of the customer / Steve Towers, Mark McGregor
MELB
2006
658.812 Var/Rmd : Relationship marketing : dialogue and networks in the e-commerce era / Richard J. Varey
Relationship marketing : dialogue and networks in the e-commerce era / Richard J. Varey
W'PONDS
2002
658.812 Vav/Aht : Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra
Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra
W'BOOL
1995
658.812 Vav/Iym : Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra
MELB
The customer-driven company : moving from talk to action / Richard C. Whiteley
W'BOOL, WATERFT
1991
The customer-driven company : moving from talk to action / Richard C. Whiteley
W'BOOL, WATERFT
1991
658.812 Win/Aag 1997 : The Arthur Andersen guide to talking with your customers : what they will tell you about your business (when you ask the right questions) / Michael J. Wing, Arthur Andersen
The Arthur Andersen guide to talking with your customers : what they will tell you about your business (when you ask the right questions) / Michael J. Wing, Arthur Andersen
WATERFT
1997
658.812 Woo/Cms : The customer management scorecard : managing CRM for profit / Neil Woodcock, Merlin Stone, Bryan Foss
The customer management scorecard : managing CRM for profit / Neil Woodcock, Merlin Stone, Bryan Foss
MELB
658.812 Zei/Dqs : Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
WATERFT
1990
658.812 Zem/Kys : Knock your socks off service recovery / Ron Zemke, Chip R. Bell
Knock your socks off service recovery / Ron Zemke, Chip R. Bell
MELB
2000
658.812 Zem/Seo : The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters
The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters
MELB
1989
658.812 Zie/Cft : Customer friendly : the organizational architecture of service / James T. Ziegenfuss
Customer friendly : the organizational architecture of service / James T. Ziegenfuss
MELB
2007
658.812 Zik/Crm : Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Faye W. Gilbert
Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Faye W. Gilbert
MELB
658.816 Dol/Pph : Power pricing : how managing price transforms the bottom line / Robert J. Dolan, Hermann Simon
Power pricing : how managing price transforms the bottom line / Robert J. Dolan, Hermann Simon
WATERFT
1996
658.816 Fle/Vph : Value pricing : how to maximise profits through effective pricing policies / Tony Fletcher and Neil Russell-Jones
Value pricing : how to maximise profits through effective pricing policies / Tony Fletcher and Neil Russell-Jones
MELB
1997
658.816 Gab : Pricing principles and practices / Andre Gabor ; with an analytical appendix by C.W.J. Granger
Pricing principles and practices / Andre Gabor ; with an analytical appendix by C.W.J. Granger
WATERFT
1980
658.816 Gab/Pea : Pricing : concepts and methods for effective marketing / André Gabor ; with appendices by John M. Bates, Clive W.J. Granger, Trevor Watkins
Pricing : concepts and methods for effective marketing / André Gabor ; with appendices by John M. Bates, Clive W.J. Granger, Trevor Watkins
MELB
1988
658.816 Lij/Itp : International transfer pricing in Asia Pacific : perspectives on trade between Australia, New Zealand and China / Jian Li and Alan Paisey
International transfer pricing in Asia Pacific : perspectives on trade between Australia, New Zealand and China / Jian Li and Alan Paisey
MELB
2005
658.816 Lyn/Ppa : Price policies and marketing management / Robert A. Lynn
Price policies and marketing management / Robert A. Lynn
MELB
1967
658.816 M788P : Profitable pricing strategies / Stephen L. Montgomery
Profitable pricing strategies / Stephen L. Montgomery
MELB
