Title The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters

Published New York, N.Y. : New American Library, [1989] ©1989

Copies

Location	Call no.	Vol.	Availability
MELB	658.812 Zem/Seo		AVAILABLE

Description xviii, 584 pages ; 24 cm Notes "NAL books." Bibliography Includes bibliographical references and index Subject Customer services -- United States. Service industries -- United States -- Management. Author Schaaf, Dick. LC no. 88028869 ISBN 0453006477 0452264936 :

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