The customer-driven company : moving from talk to action / Richard C. Whiteley
W'BOOL, WATERFT
1991
The customer-driven company : moving from talk to action / Richard C. Whiteley
W'BOOL, WATERFT
1991
658.812 Win/Aag 1997 : The Arthur Andersen guide to talking with your customers : what they will tell you about your business (when you ask the right questions) / Michael J. Wing, Arthur Andersen
The Arthur Andersen guide to talking with your customers : what they will tell you about your business (when you ask the right questions) / Michael J. Wing, Arthur Andersen
WATERFT
1997
658.812 Woo/Cms : The customer management scorecard : managing CRM for profit / Neil Woodcock, Merlin Stone, Bryan Foss
The customer management scorecard : managing CRM for profit / Neil Woodcock, Merlin Stone, Bryan Foss
MELB
658.812 Zei/Dqs : Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
WATERFT
1990
658.812 Zem/Kys : Knock your socks off service recovery / Ron Zemke, Chip R. Bell
Knock your socks off service recovery / Ron Zemke, Chip R. Bell
MELB
2000
658.812 Zem/Seo : The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters
The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters
MELB
1989
658.812 Zie/Cft : Customer friendly : the organizational architecture of service / James T. Ziegenfuss
Customer friendly : the organizational architecture of service / James T. Ziegenfuss
MELB
2007
658.812 Zik/Crm : Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Faye W. Gilbert
Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Faye W. Gilbert
MELB
658.816 Lij/Itp : International transfer pricing in Asia Pacific : perspectives on trade between Australia, New Zealand and China / Jian Li and Alan Paisey
International transfer pricing in Asia Pacific : perspectives on trade between Australia, New Zealand and China / Jian Li and Alan Paisey
MELB
2005
658.816 Lyn/Ppa : Price policies and marketing management / Robert A. Lynn
Price policies and marketing management / Robert A. Lynn
MELB
1967
658.816 M788P : Profitable pricing strategies / Stephen L. Montgomery
Profitable pricing strategies / Stephen L. Montgomery
MELB
1988
658.816 Nag/Sat 1995 : The strategy and tactics of pricing : a guide to profitable decision making / Thomas T. Nagle, Reed K. Holden
The strategy and tactics of pricing : a guide to profitable decision making / Thomas T. Nagle, Reed K. Holden
WATERFT
1995
658.816 Rao/Hop : Handbook of pricing research in marketing / edited by Vithala R. Rao
Handbook of pricing research in marketing / edited by Vithala R. Rao
MELB