| Description |
1 online resource : illustrations |
| Series |
SAGE Business Cases |
|
SAGE Business Cases
|
| Summary |
Organizations in the service sector, such as airlines, are exposed to several potential dangers that can result in major organizations crises. Crises usually happen due to failures of communications amongst humans and organizational and technological factors. In this paper the well-known case of Helios Airways flight HCY 522 crash is used to illustrate how failed interactions in high risk service organizations, combined with inadequate crisis management tactics can lead to the ruin of an organization |
| Notes |
Originally Published InMaditinos, Z., & Vassiliadis, C. (2015). Air transport service harm crisis: The case of Helios Airways tragedy. Journal of Hospitality & Tourism Cases, 4(1), 26-35 |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Description based on XML content |
| Subject |
Helios Airways
|
|
Aircraft accidents -- Case studies
|
|
Aeronautics -- Safety measures -- Case studies
|
|
Crisis management -- Case studies
|
|
Business failures -- Case studies
|
|
Aeronautics -- Safety measures
|
|
Aircraft accidents
|
|
Business failures
|
|
Crisis management
|
| Genre/Form |
Case studies
|
|
Case studies.
|
|
Études de cas.
|
| Form |
Electronic book
|
| Author |
Vassiliadis, Christos, author
|
| ISBN |
9781529712001 |
|
1529712009 |
|
