Cover; PREFACE; CONTENTS; ACKNOWLEDGEMENTS; ABBREVIATIONS AND ACRONYMS; PART I UNDERSTANDING VIOLENCE AT WORK; 1 INTRODUCTION: A CATALYST FOR ACTION; 2 PATTERNS AND TRENDS; 3 OCCUPATIONS AND SITUATIONS AT RISK; 4 EXPLANATIONS; PART II RESPONDING TO VIOLENCE AT WORK; 5 LEGAL RESPONSIBILITIES AND RIGHTS; 6 TACKLING WORKPLACE VIOLENCE; 7 BEST PRACTICES; 8 ACTION AGAINST WORKPLACE VIOLENCE BY INTERNATIONAL AGENCIES; PART III FUTURE ACTION; 9 BEYOND VIOLENCE: LESSONS; BIBLIOGRAPHY; INDEX
Summary
Provides a basis for understanding the nature of workplace violence and suggests ways of preventing it in the future. Focuses on those data, experiences and publications which best help to explain and interpret the roots of violence at work, and to promote proactive initiatives
