Pt. I. What Is ODR? -- 1. Overview -- 2. How ODR Works -- 3. Advantages of ODR -- Pt. II. ODR and Business -- 4. ODR: Essential to E-Commerce -- 5. Providing Online Redress: ODR and B2C E-Commerce -- 6. A Well-Lighted Place: ODR and B2B E-Commerce -- 7. Maximizing Efficiency: How ODR Can Help the Insurance Industry -- 8. ODR and Employment: Resolving Workplace Disputes Online -- 9. Electronic Democracy: ODR and Government -- 10. Confidentiality and Privacy: Health Care and Finance -- 11. Building a Global Justice System: ODR and Transboundary Disputes -- 12. Other Applications of ODR -- Pt. III. Designing Effective ODR for Business: Envisioning the Fourth Party -- 13. Key Considerations: Designing ODR for People, Not Machines -- 14. Designing the Platform: Technology -- 15. Defining the Process: Setting Standards of Practice -- 16. Frequently Asked Questions (FAQs) -- 17. Conclusion
Bibliography
Includes bibliographical references (pages 311-318) and index
