Title The handbook of global outsourcing and offshoring : the definitive guide to strategy and operations / Ilan Oshri, Professor of Technology and Globalisation, Loughborough University, UK, Julia Kotlarsky, Professor of Technology and Global Sourcing, Aston University, UK, Leslie P. Willcocks, Professor of Management, London School of Economics, London, UK

Edition 3rd edition Published Houndmills, Basingstoke, Hampshire ; New York, NY : Palgrave Macmillan, 2015

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Description 1 online resource Contents List of tables and figures -- Acknowledgements -- Case study contributors -- Introduction -- Part I. Making a sourcing decision: 1. Overview of the global sourcing marketplace; 2. Sourcing models: what and when to outsource or offshore; 3. Country attractiveness for sourcing; 4. The attractiveness of western countries for outsourcing services and backsourcing -- Part II. Building sourcing competencies: 5. Supplier configurations and capabilities; 6. Supplier selection, retained management capabilities and legal issues; 7. Leveraging knowledge and expertise -- Part III. Managing sourcing relationships: 8. The outsourcing life cycle and the transition phase; 9. Governance of outsourcing relationships; 10. Managing globally distributed teams; 11. Captive and shared service centres; 12. Innovation through outsourcing -- Appendix A -- References Summary "The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global context. Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context."-- Portion of summary from book Bibliography Includes bibliographical references and index Notes Print version record Subject Offshore outsourcing. Contracting out. BUSINESS & ECONOMICS -- International -- General. BUSINESS & ECONOMICS -- Strategic Planning. BUSINESS & ECONOMICS -- Production & Operations Management. BUSINESS & ECONOMICS -- Outsourcing. BUSINESS & ECONOMICS -- Industrial Management. BUSINESS & ECONOMICS -- Management. BUSINESS & ECONOMICS -- Management Science. BUSINESS & ECONOMICS -- Organizational Behavior. Contracting out Offshore outsourcing Form Electronic book Author Kotlarsky, Julia, author Willcocks, Leslie, author ISBN 9781137437440 1137437448 1786846519 9781786846518

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