Front Cover; Contents; Preface; Acknowledgments; Introduction; About the Author; Chapter 1: Phase 1 of the STEEEP Quality Journey : The Initiation Phase; Chapter 2: Phase 2 of the STEEEP Quality Journey : The Foundation Building Phase; Chapter 3: Phase 3 of the STEEEP Quality Journey : The Operationalizing Phase; Chapter 4: Phase 4 of the STEEEP Quality Journey : The Continuous Quality Improvement Phase; Appendix 1: The Initial Presentations to Board and Administrative Leaders to Gain a Commitment to Quality; Appendix 2: Quality Improvement Training-STEEEP Academy
Appendix 3: Example Presentation Slides: Building a Business Case for QualityAppendix 4: Board of Trustees Resolution; Appendix 5: Sample Job Description for Chief Population Health Officer; Appendix 6: Sample Job Description for an Accountable Care Organization Chief Medical Officer; Appendix 7: Sample Job Description for a Medical Group Chief Medical Officer; Appendix 8: Sample Job Description for Chief Quality Officer; Appendix 9: Sample Job Description: Director of Quality Improvement; Appendix 10: Sample Job Description: Quality Improvement Coordinator
Appendix 11: Centers for Medicare and Medicaid Services Value-Based PurchasingAppendix 12: Advanced Quality Improvement Training for Board Members; Appendix 13: Presentations to Leaders to Sustain a Commitment to Quality; Appendix 14: Aligning Incentives with Organizational Goals; Appendix 15: BSWH STEEEP Governance Council Charter; Appendix 16: Physician Leadership Education Needs Assessment; Appendix 17: Physician Leadership Training; Appendix 18: Nurse Leadership Training; Appendix 19: STEEEP Academy Leadership Series: Clinical Leadership in Quality Improvement and Patient Safety
Appendix 20: Attitudes and Practices of Patient Safety SurveyAppendix 21: Sample Job Descriptions for Community Health Workers; Appendix 22: STEEEP Care Report: All-Topic All-or-None Care Bundle Compliance; Appendix 23: Diabetes Health and Wellness Institute Model of Diabetes/Chronic Disease Care; Appendix 24: Sample Learning Boards to Drive Transparency and Employee Engagement; Appendix 25: A Quantitative Approach to Goal Setting; Appendix 26: Example Reports: Inpatient Mortality and 30-Day Readmission Rates; Appendix 27: Areas of Focus for Key Department of Patient Safety Personnel
Appendix 28: Areas of Focus for Key Department of Patient Experience PersonnelAppendix 29: Eight Fundamental Service Behaviors; Appendix 30: Blood Utilization Dashboard; Appendix 31: Baylor Scott & White Quality Alliance Data Architecture and Example Screen Shots from the Baylor Scott & White Quality Alliance Dashboard; Appendix 32: Sample Performance Award Program Measurements; Appendix 33: Sample Safe Surgery Saves Lives Checklist; Appendix 34: Cardiovascular Surgery Quality Council Charter; Appendix 35: Case Studies: Driving STEEEP Care through Quality Improvement
Summary
Introduction. Elements of the Quality Journey. Phase 1 of the Quality Journey: Initiation. Phase 2 of the Quality Journey: Foundation Building. Phase 3 of the Quality Journey: Operationalizing. Phase 4 of the Quality Journey: Continuous QI
