DISSATISFIED CUSTOMERS:CHINESE BUSINESS INSTITUTESTUDENTS SPEAK OUT; CONTENTS; PREFACE; STUDENTS SAY THE DARNDEST THINGS: OR DO THEY?; INTRODUCTION; ADMINISTRATIVE CREDIBILITY; AUTONOMOUS LEARNING; Why Do That?; How?; CLASS SCHEDULING; CLASS SIZE; CURRICULUM; DISCIPLINE; DORMITORY; ENGLISH COURSES; EQUIPMENT; EXAMINATIONS; A. TEST QUESTIONS IN THE EXAMINATION; B. ATTENDENCE; C. NO BIAS; EXTERNSHIP; GRADES; LIBRARY AND OTHER FACILITIES; SUPPORT STAFF; TEACHING METHODOLOGY; TEXTBOOKS; TUITION; TUTORS; MISCELLANEOUS; CONCLUSION; ADMINISTRATIVE REACTION TO REPORT; NOTE ON SURVEY RELIABILITY