CIGNA---a portal to Web services -- Putnam Lovell NBF Securities---banking on Web services -- Hewlett-Packard---Web services on multiple fronts -- Vail Resorts---traveling with Web services -- Fairfax County, Virginia---Web services in government -- Dow Jones & Company---from ticker tape to Web services -- Regular Baptist Press---Web services in publishing -- Eric Scott Custom Products---Web services with style -- Agfa HealthCare---a Web services cure -- Johnson Controls---Web services in control -- The Stencil Group---reflections and predictions on Web services