| Description |
1 online resource : illustrations |
| Series |
SAGE Business Cases |
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SAGE Business Cases
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| Summary |
J-TRADING is a US-based arm of a Japanese keiretsu that is focused on commodity trading between the East and North America counting about 350 employees in the US. The company has experienced problems with its information technology (IT) infrastructure and help-desk functions as unmotivated IT employees were not working on these mundane tasks leading to quality and cost issues. The J-TRADING CIO decided to solve the problem by outsourcing both functions. The case relays J-TRADING's outsourcing journey through its ups and downs discussing the process of vendor evaluation and selection, task transition, relationship management, and business outcomes. The case provides full financial details necessary for financial analysis and asks students to evaluate the sourcing decision itself as well as vendor selection and governance processes. It also asks students to elaborate on alternative sourcing approaches such as offshoring and cloud-based solutions |
| Notes |
Originally Published InJaiswal, V., & Levina, N. (2012). J-TRADING: Full circle outsourcing. Journal of Information Technology Teaching Cases, 2, 61-70 |
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Description based on XML content |
| Subject |
J-TRADING -- Case studies
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Business networks -- Information technology -- Japan -- Case studies
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Information technology -- Contracting out -- Japan -- Case studies
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Business planning -- Japan -- Case studies
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Business planning
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Information technology -- Contracting out
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Japan
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| Genre/Form |
Case studies
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Case studies.
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Études de cas.
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| Form |
Electronic book
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| Author |
Levina, Natalia, author
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| ISBN |
9781529722109 |
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1529722101 |
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