Cover -- Copyright -- Preface -- Table of Contents -- Summary and Major Recommendations -- NEED FOR MODERNIZATION -- WHAT IS SUCCESS? -- ORGANIZATIONAL ACCOMPLISHMENTS -- TECHNICAL SHORTCOMINGS -- MAJOR RECOMMENDATIONS -- Recommendation 1: Acquire More Technical Management Expertise -- Recommendation 2: Develop a Proper Set of Performance Goals and Metrics -- Recommendation 3: Develop an Adequate Architectural Design and Definition -- Recommendation 4: Significantly Increase the Means to Achieve Security -- Recommendation 5: Implement an Overall Process Improvement Plan -- Recommendation 6: Focus Efforts on the Integrated Case Processing Project -- NEED FOR A LONG-TERM VIEW -- 1 Background -- INTRODUCTION -- GOALS OF TAX SYSTEMS MODERNIZATION -- HIGH-LEVEL VIEW OF TAX SYSTEMS MODERNIZATION -- CURRENT STATUS -- 2 Systems and Software Development -- TO WHAT EXTENT WILL TSM SUCCEED? -- SYSTEMS MODERNIZATION APPROACH -- Requirements Definition -- The Development Process -- Leadership -- Technical Expertise -- Sufficient Funding -- TECHNICAL ISSUES -- Architecture -- System Analysis -- Infrastructure Task Group -- Security -- DEVELOPING A SOLUTION -- Current Development Activities -- Software Process Improvement -- Focused Project Development -- ADDITIONAL CONCLUSIONS AND RECOMMENDATIONS -- 3 Management -- CLARITY OF SCOPE AND OBJECTIVES -- STRONG LEADERSHIP -- Need for a Strong CIO -- Present Matrix Structure -- Field Structure -- Cultural Integration -- PLANNING ISSUES -- Overall Status -- Program Management Plan -- Operational Risk Planning -- MANAGEMENT ISSUES -- Project Lessons Learned -- Program Management Tools -- Evaluation and Metrics -- Integration Test and Control Facility -- HUMAN RESOURCES ISSUES -- Facilities Planning and Employee Training -- Contractor Management -- HOW TO CONTINUE TO MAKE IT HAPPEN -- SUMMARY -- 4 Privacy -- THE PRIVACY ADVOCATE OFFICE -- VALUING PRIVACY -- INFORMATION MANAGEMENT PROTOCOLS -- DISCLOSURE OF TAXPAYER INFORMATION TO THIRD PARTIES -- USE OF DATA FROM THIRD PARTIES -- PRIVACY AND SECURITY LINKAGE -- 5 Security -- THREATS AND VULNERABILITIES -- ASSESSMENT OF SECURITY POLICY, REQUIREMENTS, AND ARCHITECTURES -- COMMUNICATIONS SECURITY -- GUIDELINES -- CONCLUDING POINTS -- 6 Telecommunications -- TCS SCHEDULE AND SCOPE -- TELECOMMUNICATIONS MANAGEMENT -- OVERALL TELECOMMUNICATIONS RESPONSE TIMES -- TELECOMMUNICATIONS CONNECTIVITY VERSUS SECURITY -- Appendixes -- Appendix A Documents Reviewed -- DOCUMENTS REVIEWED FOR THE COMMITTEE'S FIRST FINAL REPORT -- DOCUMENTS OF THE INTERNAL REVENUE SERVICE RECEIVED SINCE DECEMBER 1993 -- REPORTS OF THE GENERAL ACCOUNTING OFFICE -- MISCELLANEOUS ARTICLES 1993 -- MISCELLANEOUS ARTICLES 1994 -- MISCELLANEOUS ARTICLES 1995 -- Appendix B Major Committee and Subcommittee Meetings Held
