| Description |
xviii, 188 pages : illustrations, portraits ; 21 cm |
| Contents |
1. A Soft Answer (Part One) -- 2. The Workplace: Haven or Hell -- 3. Understanding Violence -- 4. Crisis Communication Strategies -- 5. Principles of Physical Intervention -- 6. The 'SECURE' Approach to Managing Aggression -- 7. The Hurting Helper -- 8. The High Cost of Caring -- 9. Healing the Helper -- 10. Staff Training and Assistance Programs -- 11. A Soft Answer (Part Two) |
| Summary |
Coping With Violence teaches commonsense principles for the prevention and diffusion of violence against workers in any setting. It reflects Vaughan Bowie's 25 or more years experience of potentially violent work situations in mental health, welfare and youth services in such places as Western Sydney, the Bronx and Belfast. This expanded and fully revised second edition takes into account the latest research on this subject from around the world. It will be of real, practical use to all social work, youth work, probation, social care, education, social housing, nursing, and medical personnel in potentially violent situations |
| Notes |
"A Whiting and Birch Ltd/SCA Education co-publication." |
| Bibliography |
Bibliography: pages 157-163 |
| Subject |
Human services personnel -- Crimes against.
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Human services personnel -- Training of.
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Social workers -- Crimes against.
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Social workers -- Training of.
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Violence in the workplace -- Prevention.
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Violence -- Prevention.
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Violent crimes -- Prevention.
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| LC no. |
97202759 |
| ISBN |
1871177464 (paperback) |
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