Title Quality experience telemetry : how to effectively use telemetry for improved customer success / Alka Jarvis, Luis Morales, and Johnson Jose

Published Milwaukee, Wisconsin : ASQ Quality Press, [2018]

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Description 1 online resource Contents Intro -- Table of Contents -- List of Figures and Tables -- Foreword -- Preface -- Acknowledgments -- Chapter 1: Introduction -- Chapter 2: Telemetry Overview -- Chapter 3: Telemetry Data -- Chapter 4: Telemetry and Customer Success -- Chapter 5: Required Telemetry Discipline -- Chapter 6: Conclusions -- Index -- About the Authors Subject Customer relations -- Quality control Customer services -- Technological innovations Telematics. Customer services -- Technological innovations Telematics Form Electronic book ISBN 1953079172 9781953079176

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