2014

7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience

McKain, Scott

New York : McGraw-Hill Education, [2014]

 

2014

7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience

McKain, Scott, author.
[First edition]
[Place of publication not identified] : McGraw Hill-Ascent Audio, 2014

 

2009

9 brand shaastras : nine successful brand strategies to build winning brands

Kapoor, Jagdeep, 1960-
2nd ed


 

2010

9 rules for successful crowdsourcing

Libert, Barry.



 

2019

10 principles of modern marketing : to be successful in the digital era, marketers should adopt the best new modern practices as well as rethink and refine classic approaches

Lewnes, Ann, author

[Cambridge, Massachusetts] : MIT Sloan Management Review, [2019]

 

2010

10 steps to successful customer service

Kamin, Maxine.



 

2017

The 12 powers of a marketing leader : how to succeed by building customer and company value

Barta, Thomas, author

New York : McGraw-Hill Education, [2017]

 

2001

24 brand mantras : finding a place in the minds and hearts of consumers

Kapoor, Jagdeep, 1960-

Thousand Oaks, Calif. ; London : Response Books, 2001

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2011

54 golden nuggets : the best of the telephone doctor : quick tips to cure your business communication ills

Friedman, Nancy J.



 

2019

The 60 Second Sale

Lorenzo, David, author
1st edition
Ascent Audio, 2019

 

2018

The 60 second sale : the ultimate system for building lifelong client relationships in the blink of an eye

Lorenzo, David V., author.

Hoboken, New Jersey : John Wiley & Sons, Inc., [2018]

 

2007

101 ways to build better relationships with your customers

Garber, Peter R.



 

2016

501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impression

Cutting, Donna, 1966-

Wayne, NJ : The Career Press, [2016]

 

2012

@ your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques

Eliason, Frank, 1972-



 

2014

Above the Line : How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results

Henderson, Michael, 1963-

Melbourne, Vic. : John Wiley & Sons, 2014

 

2001

Accelerating customer relationships : using CRM and relationship technologies

Swift, Ronald S.

Upper Saddle River, N.J. ; [Great Britain] : Prentice Hall PTR, [2001]

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2000

Accelerating customer relationships : using CRM and relationship technologies

Swift, Ronald S



 

2010

Achieving service excellence : strategies for healthcare

Fottler, Myron D.
2nd ed


 

2000

Acquiring, Processing, and Deploying Voice of the Customer

Shillito, M. Larry



 

2016

Advanced customer analytics : targeting, valuing, segmenting and loyalty techniques

Grigsby, Mike, author

London ; Philadelphia : Kogan Page, [2016]

 

2016

Advanced Database Marketing : Innovative Methodologies and Applications for Managing Customer Relationships

Bock, Koen W. De



 

2018

Affected : Emotionally Engaging Customers in The Digital Age

Wrigley, Cara, author.

Milton, Qld : John Wiley & Sons Australia, Ltd, 2018

 

1995

Aftermarketing : how to keep customers for life through relationship marketing

Vavra, Terry G.
Revised and updated
Chicago : Irwin Professional Pub., [1995]

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2019

Algorithmic recommendations at The New York Times

[New York, New York] : Data Science Salon, 2019

 

2009

All for one : 10 strategies for building trusted client partnerships

Sobel, Andrew, 1955-



 

2010

America's service meltdown : restoring service excellence in the age of the customer

Pupo, Raul



 

2014

Analytics and dynamic customer strategy : big profits from big data

Tanner, John F

Hoboken, N.J. : Wiley, 2014

 

2023

Analyzing how a small customer-focused team changed how an entire public company treated customers

Essama Babissakana, Georges, author

London : SAGE Publications: SAGE Business Cases Originals, 2023

 

2009

Andy Dolce lecture : Dolce Hotels and Resorts.

 

2009

Answering the ultimate question : how Net Promoter can transform your business

Brooks, Laura L., 1963-
1st ed


 

2008

Answering the Ultimate Question : How Net Promoter Can Transform Your Business

Owen, Richard



 

2012

Anticipate : Knowing What Customers Need Before They Do

Thomas, Bill



 

2013

Anticipate : knowing what customers need before they do

Tobe, Jeff



 

2016

The art of client service : the classic guide

Solomon, Robert, author
Third edition
Hoboken, New Jersey : Wiley, 2016

 

1997

The Arthur Andersen guide to talking with your customers : what they will tell you about your business (when you ask the right questions)

Wing, Michael J.
Revised edition
Chicago : Upstart Publishing, [1997]

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1997

At your service

New York, NY : Filmakers Library, 1997

 

2001

Attracting perfect customers : the power of strategic synchronicity

Hall, Stacey, 1965-
1st ed


 

2021

An audience of one : drive superior results by making the radical shift from mass marketing to one-to-one marketing

Turner, Jamie, 1961- author.

New York, NY : McGraw Hill, [2021]

 

1989

The Australian customer relations workbook : a comprehensive training manual for management and staff

Beaumont, Jenny.

Melbourne : Information Australia, 1989

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1993

Australian selling

Patton, Mark, 1954-

South Melbourne : Nelson, 1993

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2015

Authentic customer centricity : a journey towards sustainable customer experience

Zafer, Alkhatani Saad, author.

Charlotte, NC : Information Age Publishing Inc., [2015]

 

2016

The Authority Guide to Trusted Selling : Building Stronger, Deeper and More Profitable Relationships with Your Customers to Create Lifetime Loyalty

Avins, Paul.



 

2007

Award-winning customer service : 101 ways to guarantee great performance

Evenson, Renee, 1951-



 

2023

B2B customer engagement strategy : an introduction to managing customer experience

Prior, Daniel D., author

Cham, Switzerland : Palgrave Macmillan, 2023

 

2011

The B2B executive playbook : the ultimate weapon for achieving sustainable, predictable & profitable growth

Geehan, Sean



 

2013

B4B : how technology and big data are reinventing the customer-supplier relationship

Wood, J. B

Ashland, Ohio : Point B Inc., [2013]

 

2015

Be your customer's hero : real-world tips & techniques for the service front lines

Toporek, Adam

New York : AMACOM American Management Association, 2015

 

2015

Beat accelerating customer expectations with Trend-driven innovation

Mason, Henry, author

Hoboken, NJ : Wiley, 2015

 

2004

The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

Bacon, Terry R.

New York : AMACOM, [2004]

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2004

The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

Bacon, Terry R

New York : AMACOM, ©2004