| Description |
1 online resource : illustrations |
| Series |
SAGE Knowledge. Cases |
|
SAGE Knowledge. Cases
|
| Summary |
This case study explores the organizational culture of a privately held company, Service Express, Inc. (SEI), headquartered in Grand Rapids, Michigan, USA, providing customers with onsite data maintenance service for mission-critical servers. As of January 2013, it had 250 employees located in 24 regional offices in the Midwest and Southeast, generating revenues of around $50 million. SEIs vision is to help its employees achieve their personal, professional and financial goals. The company takes the position that culture drives performance; in particular, the case details how SEI crafts its culture for a superior organizational performance; it explores various aspects (e.g., service-centric focus, servant leadership) that drive this organizations culture. It draws readers attention to the notion that organizational performance (including profit) is a lagging indicator, while organizational culture is the leading indicator of organizational success |
| Notes |
Originally published: Chen, B. K. C., & Manning, M. R. (2015). Crafting organizational culture: Getting the boss to work for you South Asian Journal of Business and Management Cases. 4(2), 262273. DOI: |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Description based on XML content |
| Subject |
Service Express, Inc. -- Case studies
|
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Client/server computing -- United States -- Management -- Case studies
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Database security -- United States -- Case studies
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Database management -- United States -- Case studies
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Data structures (Computer science) -- United States -- Case studies
|
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Client/server computing -- Management
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Data structures (Computer science)
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Database management
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Database security
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United States
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| Genre/Form |
Case studies
|
|
Case studies.
|
|
Études de cas.
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| Form |
Electronic book
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| Author |
Manning, Michael R., author
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| ISBN |
9789386042095 |
|
9386042096 |
|
