Bringing user experience to healthcare improvement : the concepts, methods and practices of experience-based design / Paul Bate and Glenn Robert ; foreword by Lynne Maher
"By exploring the underlying concepts, methods and practices of EBD, this guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion." "It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers, and shapers. Quality improvement, and organisational development specialists in healthcare, patient groups and associated national organisations will find the book inspirational."--BOOK JACKET