| Description |
1 online resource (173 pages) |
| Contents |
Intro; Title Page; Copyright Page; Contents; Preface; Acknowledgments; Section 1 Leadership and Success in Communication with Dental Insurance Companies; Chapter 1 Understanding Insurance Companies; References; Chapter 2 Insurance Negotiations; Chapter 3 Preferred Provider Organization (PPO) Contractual Issues; References; Chapter 4 Estimation of Benefits Problems; References; Chapter 5 Appeals Letters; Bundling of Core Buildup with the Crown; New Crown Due to Marginal Caries; Vertical Fracture Line; Substituting a Large Amalgam for a Survey Crown; A Partial Denture Instead of Bridges |
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Disallow Prophylaxis After Scale and Root PlaningSometimes a Predetermination Is Sent Back Stating that the Radiograph Is Not Readable or Does Not Show the Entire Tooth, When in Fact the Opposite is True; Nonpayment After Reliance on Estimation of Benefits; Insurance Fee Schedule for Non-covered Services; Request of Refund from an Insurance Company You Do Not Participate; When the Insurance Company Fails to Pay; References; Chapter 6 Leadership to Interface with Your Community; Reference; Section 2 Leadership, Communication, and Success for Your Practice; Chapter 7 Listening; References |
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Chapter 8 Patient MotivationReferences; Chapter 9 Leadership of Personnel; References; Chapter 10 The Office Policy Manual; Office Hours; General Office Rules; Social Media; Phone Calls: Office and Personal Cellphones; Job Duties; Office Supplies; Uniforms; Personal Grooming; True Case (35); Employee Relationships; Staff Meetings; Employee Breaks; Continuing Education; Paydays; Medical Insurance; Dental Care; Vacations; Sick Leave; Other Benefits; Confidentiality and Acknowledgment; References; Section 3 Leadership, Communications, and Success for Your Self |
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Chapter 11 Understanding LeadershipReferences; Chapter 12 Your Self; References; Index; EULA |
| Summary |
This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared. Leadership and Communication in Dentistry begins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry. Provides concrete guidance on how dentists can confidently take the lead on conversations with dental insurance companies, their staff, and their patients Includes real-world examples of how to lead through communications Divided into sections covering communications with insurance companies, dental patients, and staff members Teaches that being mindful of proper communication and leadership skills will create a true balance for the successful dentist leader to become successful at living Leadership and Communication in Dentistry is a must-have resource for any dentist or dental student wishing to improve their communication skills |
| Notes |
Print version record |
| Subject |
Communication in dentistry.
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Dental offices -- Management
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Practice Management.
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Dentistry.
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MEDICAL.
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Communication in dentistry
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Dental offices -- Management
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| Genre/Form |
Electronic books
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| Form |
Electronic book
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| ISBN |
9781119557142 |
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1119557143 |
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9781119557135 |
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1119557135 |
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